Troubleshooting

"Max Connections Reached": Understanding Connection Limits

Quick answer

Each connection on your plan allows one stream at a time. If more devices try to play at once than your plan allows, you'll see a connection-limit error. Stop playback on another device, wait a minute, or upgrade to more connections.

The problem

"Max connections reached"
A stream stops when someone else starts watching
Login works but channels won't play

Likely causes

More simultaneous streams than your plan allows
An app still playing in the background on another device
A device that didn't close its stream properly

Step-by-step fixes

Work through these in order and test after each one.

1. Free up a connection

Stop playback on other devices and fully close the player app.
Wait 1–2 minutes for the session to release.
Try again.

2. Upgrade if you need more screens

Plans support 1 to 5 simultaneous connections.
Choose the number of people who will watch at the same time, not the number of devices you own.

Check that it's fixed

Start playback on the device and confirm it plays for a few minutes.